Privacy Policy
At XR Engineering (XRE), we respect your privacy and are committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This policy explains how we collect, use, store, and protect your personal information when you visit our website, purchase our products, or communicate with us.
Information We Collect
We may collect the following types of information:
Personal details: such as your name, address, email address, and phone number.
Payment information: when you make a purchase, including transaction and billing details.
Device and usage information: including IP address, browser type, and pages visited on our site.
Communication records: any correspondence, feedback, or enquiries you send to us.
You may choose not to provide certain information, but this may limit your ability to access some features of our website or complete a purchase.
How We Use Your Information
We use your personal information to:
Process and fulfill your orders, payments, and deliveries.
Communicate with you regarding your orders, enquiries, or warranty claims.
Improve our products, services, and website experience.
Send updates, promotional offers, or newsletters (only if you have opted in).
Comply with legal obligations or resolve disputes.
How We Store and Protect Your Information
Your information is stored securely using appropriate physical and electronic safeguards to prevent unauthorized access, alteration, or disclosure.
We do not store your full credit card information—payments are processed through secure third-party gateways.
Disclosure of Your Information
We may share your personal information only where necessary:
With service providers who assist us in operating our business (e.g. couriers, payment processors).
Where required by law, regulation, or court order.
With your consent, in circumstances you approve.
We do not sell or rent your personal information to any third party.
Cookies and Website Analytics
Our website uses cookies to enhance your browsing experience and gather analytics. You can disable cookies in your browser settings, though some features of our site may not function properly as a result.
Access and Correction
You may request access to or correction of your personal information at any time by contacting us. We will respond to such requests in accordance with the APPs.
Contact Us
If you have any questions or concerns about this Privacy Policy, or wish to lodge a complaint about how your information has been handled, please contact us via the contact page.