All XR Engineering (XRE) products are designed and sold for off-road and recreational use only. They are not intended for public road or highway use unless expressly stated otherwise. The purchaser accepts full responsibility for ensuring compliance with all local road and vehicle regulations before installation or use.

Warranty Coverage

• One-Year Limited Warranty: XRE offers a one-year warranty on all XRE-branded parts against defects in materials or workmanship under normal use.

• Electrical Components: Electrical parts supplied by XRE are covered by the manufacturer’s warranty as applicable.

• Warranty Conditions: XRE reserves the right to refuse warranty claims if, in our reasonable opinion, the product has been:

  • Installed incorrectly or modified from its original design,

  • Damaged through accident, neglect, or improper maintenance, or

  • Subjected to abnormal environmental or operating conditions.

To make a claim, proof of purchase and a detailed description of the fault must be provided.

Refunds & Consumer Rights

Refunds, exchanges, or repairs will be processed in accordance with the Australian Consumer Law (ACL). Customers are entitled to a replacement or refund for a major failure, and to have goods repaired or replaced if they fail to be of acceptable quality but the failure does not amount to a major failure.
Refunds will be issued using the original payment method once the product has been inspected and the claim approved.

XRE’s warranty and refund policies do not limit or exclude any rights granted under the Competition and Consumer Act 2010 (Cth) or other applicable consumer protection legislation.

RETURN SHIPPING

Where a product is faulty or not as described, XRE will cover the reasonable cost of return shipping in accordance with the Australian Consumer Law. Please contact us at sales@xreng.com.au before sending any item back so we can arrange the return.

The customer is responsible for return shipping costs where:

• the return is for change of mind (where accepted at XRE's discretion),

• the incorrect item was ordered by the customer, or

• a warranty claim is assessed and declined under the Warranty Conditions above.

Items returned for change of mind must be unused, not fitted or modified, and in their original packaging. Once a return is approved, XRE will supply a return postage connote. For change-of-mind returns, the cost of this postage may be deducted from your refund.

RETURNS

All returns must be approved before sending. Please email sales@xreng.com.au to get a Return Authorisation (RA) number and complete our Product Return Form. Items returned without an RA number may be refused.

XRE is not required to provide a refund, credit or exchange if you simply change your mind, purchase by accident or order the wrong product. At our discretion, we may accept a change-of-mind return within 30 days of delivery if the item is unused, not fitted or modified, and in its original packaging.

Please read the full product description and check all product photos before ordering. If an item is as described and shown on our website but is not what you expected, the return will be treated as change of mind.

Custom or engraved items cannot be returned for change of mind.

Please report any damage in transit within 7 days of receiving your order, with photos, so we can lodge a claim with the carrier. In some cases, the customer may be responsible for lodging the claim.

Refunds are made to the original payment method within 5–10 business days after the return is received and inspected.